Answered directly.
Partner Questions
The questions facility owners actually ask, answered without hedging.
A question not answered here? Write to [email protected] with your facility name and territory. Enquiries are routed to the regional partner team for your region.
Ownership, fees and commitment
| Question | Answer |
|---|---|
| Do I have to give up my own clients? | No. Partners retain and continue to serve their own direct clients and retail business. APXXO volume is additional and is contracted separately. |
| Does APXXO take equity in my company? | No. There is no shareholding, no acquisition and no franchise structure. You continue to own and run your business. |
| Is there a fee to join? | No joining fee, franchise fee, listing fee or deposit is charged at any stage. |
| How long is the commitment? | An initial term of 24 months from activation, renewing annually. Termination requires notice and a cure period. |
| What happens if I want to leave? | You keep your equipment, staff and own clients. Clients introduced by APXXO remain with APXXO under the non-solicitation term. |
| Can we keep our own name and brand? | Yes. Partner facilities remain independently branded. APXXO certification marks are displayed alongside your identity, not in place of it. |
Money, risk and protection
| Question | Answer |
|---|---|
| What happens if a client does not pay? | That risk sits with APXXO. Partner settlement runs on the contracted terms and is not conditional on end-client payment. |
| What if APXXO does not deliver the promised volume? | The shortfall mechanism in the partnership agreement compensates the partner for reserved capacity that was contracted but not filled. |
| Will you place a competitor next to me? | Performing partners hold an exclusivity zone of approximately 25 km for their contracted service lines, maintained while performance thresholds are met. |
| What happens in low season? | The contracted monthly minimum applies year-round, and sector mix is deliberately blended so a partner is not exposed to a single sector’s seasonality. |
| What if my plant does not pass the audit? | The onboarding audit produces a written remediation plan. Qualifying equipment upgrades may be supported up to 40% of cost under the capital support programme. |
Operations, systems and scope
| Question | Answer |
|---|---|
| Who employs the workforce? | You do. Partners directly employ, manage and are responsible for their workforce, under the labour standards set out in the programme. |
| Can I partner for more than one division? | Yes. Partners are onboarded per division and per service tier. Many partners begin in one and add scope later. |
| Do I need a specific IT system? | No. The partner portal can integrate with existing plant or ERP systems, or be used standalone. There is no licence cost to partners. |
| How quickly does volume ramp? | Controlled volume during the pilot phase, stepping to full allocation from week 10 subject to evidenced performance. |
| Who operates collection and delivery? | Logistics run on APXXO routing and systems. Whether vehicles are APXXO-operated or partner-operated is set per territory and priced into the rate card. |
Related
- Where your facility sits in the chain.How the Model WorksWhere a partner facility sits in the chain: enterprise demand, aggregation, allocation to your plant, logistics and QC on APXXO systems, and settlement on contracted terms.Read more →
- Operational excellence at scale.Partner RequirementsWhat a laundry or cleaning facility needs to enter assessment: plant capability, operational capability, corporate compliance and the preferred partner profiles.Read more →
Talk to the United Kingdom team
Whether you are procuring facility services or applying to join the partner network, enquiries are routed to the regional team for your territory.
Source: Brochure p30