Daily, plus on-call at peak.
Hospitality Support
Hospitality support sits alongside a property’s own housekeeping rather than replacing it: public areas, back-of-house and stewarding, with housekeeping augmentation when occupancy spikes.
It is contracted on the same SLA as the linen, so a hotel group has one counterparty for the whole soft-services scope.
Scope
- Lobby, corridor and public-area cleaning
- F&B front and back of house
- Stewarding and kitchen porter support
- Housekeeping augmentation at peak occupancy
- Leisure, pool and spa areas
- Back-of-house, staff areas and service corridors
Where the scope sits against the hotel’s own team
| Area | APXXO partner | Property housekeeping |
|---|---|---|
| Guest rooms | Augmentation at peak occupancy only | Owns the standard and the daily service |
| Public areas | Full scope, through operating hours | Spot checks |
| F&B front of house | Cleaning between covers and overnight | Service team resets |
| Back of house | Full scope, including staff areas | — |
| Stewarding | Kitchen porter and wash-up support | Kitchen brigade |
| Leisure and spa | Full scope, including wet areas | Treatment rooms |
Why properties contract it rather than recruit
- Occupancy swings faster than a payroll can, and contracted manning flexes with it
- One SLA covers linen, cleaning and stewarding rather than three separate arrangements
- Peak cover is available without carrying the headcount through low season
- Recruitment, training and replacement sit with the partner
- One escalation path, in the property’s own timezone
Related
- Recurring scope. Contracted headcount.Commercial & Facility CleaningDaily and periodic cleaning under multi-year facility contracts, with defined manning, measured outputs and SLA-linked performance across offices, retail, healthcare, industrial and education.Read more →
- One SLA across linen, housekeeping support and public areas.Hotels & ResortsFive-star hotel groups and luxury resorts: daily linen, public-area and back-of-house cleaning, stewarding and housekeeping support on one SLA and one invoice.Read more →
- High-frequency daily volume with predictable seasonality.HospitalityGlobal five-star hotel groups and luxury resorts. High-frequency daily volume with predictable seasonality, across linen, housekeeping support and public-area cleaning.Read more →
Talk to the United States team
Whether you are procuring facility services or applying to join the partner network, enquiries are routed to the regional team for your territory.
Source: Brochure p15