Daily, plus on-call at peak.
Hospitality Support
Hospitality support sits alongside a property’s own housekeeping rather than replacing it: public areas, back-of-house and stewarding, with housekeeping augmentation when occupancy spikes.
It is contracted on the same SLA as the linen, so a hotel group has one counterparty for the whole soft-services scope.
Scope
- Lobby, corridor and public-area cleaning
- F&B front and back of house
- Stewarding and kitchen porter support
- Housekeeping augmentation at peak occupancy
- Leisure, pool and spa areas
- Back-of-house, staff areas and service corridors
Where the scope sits against the hotel’s own team
| Area | APXXO partner | Property housekeeping |
|---|---|---|
| Guest rooms | Augmentation at peak occupancy only | Owns the standard and the daily service |
| Public areas | Full scope, through operating hours | Spot checks |
| F&B front of house | Cleaning between covers and overnight | Service team resets |
| Back of house | Full scope, including staff areas | — |
| Stewarding | Kitchen porter and wash-up support | Kitchen brigade |
| Leisure and spa | Full scope, including wet areas | Treatment rooms |
Why properties contract it rather than recruit
- Occupancy swings faster than a payroll can, and contracted manning flexes with it
- One SLA covers linen, cleaning and stewarding rather than three separate arrangements
- Peak cover is available without carrying the headcount through low season
- Recruitment, training and replacement sit with the partner
- One escalation path, in the property’s own timezone
Related
- Recurring scope. Contracted headcount.Commercial & Facility CleaningDaily and periodic cleaning under multi-year facility contracts, with defined manning, measured outputs and SLA-linked performance across offices, retail, healthcare, industrial and education.Read more →
- One SLA across linen, housekeeping support and public areas.Hotels & ResortsFive-star hotel groups and luxury resorts: daily linen, public-area and back-of-house cleaning, stewarding and housekeeping support on one SLA and one invoice.Read more →
- High-frequency daily volume with predictable seasonality.HospitalityGlobal five-star hotel groups and luxury resorts. High-frequency daily volume with predictable seasonality, across linen, housekeeping support and public-area cleaning.Read more →
Talk to the United Arab Emirates team
Whether you are procuring facility services or applying to join the partner network, enquiries are routed to the regional team for your territory.
Source: Brochure p15