What gets measured is what gets paid.
Quality & Assurance
Quality is not a statement of intent in this model — it is the mechanism that makes a distributed network contractible. A client accepts many operators only because one framework holds them all to the same line.
Performance is measured monthly and published to every partner through the portal.
- SLA consistency across the network
- 99.9%SLA consistency across the network
- On-time delivery benchmark
- 99.2%On-time delivery benchmark
How quality is measured
- Scheduled inspection against a published checklist
- Photographic evidence logged at every inspection checkpoint
- Item-level tracking and textile accountability
- Audit findings, remediation plans and re-inspection tracked in the portal
- Dispute logging with evidence attachment, adjudicated centrally
- SLA performance measured monthly and published to partners
The partner portal
Every partner receives access to the APXXO operating platform at no licence cost. It is the single interface for work, quality, disputes and money.
| Work & scheduling | Quality & compliance | Commercial |
|---|---|---|
| Inbound volume forecast, rolling 90 days | Item-level tracking and textile accountability | Live rate card and contract documents |
| Confirmed job and collection schedules | Inspection checkpoints with photographic evidence | Self-serve statements and settlement status |
| Route and vehicle coordination | Audit findings and remediation tracking | Dispute logging with evidence attachment |
Related
- Build for what’s next.Vision & ValuesWhat APXXO is building towards, and the standards it holds partners and itself to across every territory in the network.Read more →
- Operational excellence at scale.Partner RequirementsWhat a laundry or cleaning facility needs to enter assessment: plant capability, operational capability, corporate compliance and the preferred partner profiles.Read more →
- Where your facility sits in the chain.How the Model WorksWhere a partner facility sits in the chain: enterprise demand, aggregation, allocation to your plant, logistics and QC on APXXO systems, and settlement on contracted terms.Read more →
Talk to the United Arab Emirates team
Whether you are procuring facility services or applying to join the partner network, enquiries are routed to the regional team for your territory.
Source: Brochure p26